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The York UK Hosting team are available from 9am to 5.00pm Monday to Friday via our ticketing system and telephone. Alongside our standard office hours, our team monitor and manage our systems 24/7. 

If you are submitting a support ticket we recommend that you do so either using the client portal web form or via email so that you can include all relevant detail, it also means our team can handle your request quicker! We like to provide fast and friendly support so you can be assured that we will respond to your ticket within one business day and typically much sooner.

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